Privacy Policy

Last Updated: November 15, 2025

1. Information We Collect

Personal Information

  • Full name, IC number
  • Address, phone number, email
  • Payment information (via Stripe)

Claim Information

  • Defendant details
  • Claim description and evidence
  • Case history

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Cookies and usage data

2. How We Use Your Information

Primary Uses

  • Document generation
  • Customer support
  • Payment processing
  • Service improvement

Communications

  • Transactional emails (document delivery, payment confirmation)
  • Customer support responses
  • Service updates (opt-out available)
  • Marketing (opt-out available)

3. Data Sharing

We share your data with:

  • Stripe (payment processing) — required
  • Resend (email delivery) — required
  • Google Gemini (AI processing) — required
  • Analytics providers (anonymized) — optional

We do NOT:

  • Sell your personal data
  • Share with marketers
  • Disclose to third parties without consent
  • Use for unrelated purposes

Legal Disclosure: We may disclose your information if required by law or court order, to protect our legal rights, to prevent fraud or abuse, or to comply with investigations.

4. Data Security

Security Measures:

  • 256-bit SSL encryption
  • Secure database (encrypted at rest)
  • Regular security audits
  • Access controls
  • Backup systems

5. Your Rights (PDPA)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (after service completion)
  • Withdraw consent
  • Lodge complaints with authorities

To exercise your rights, email: privacy@matselamat.com

6. Cookies

We use cookies for authentication, analytics (Google Analytics), session management, and A/B testing. You can disable cookies in your browser settings or use our Service with essential cookies only.

7. Data Retention

  • Active documents: 30 days
  • Payment records: 7 years (tax compliance)
  • Support tickets: 2 years
  • Analytics: Anonymized, indefinite

8. Children's Privacy

Our Service is NOT intended for users under 18. We do not knowingly collect data from minors.

9. International Data Transfers

Your data is processed in Malaysia. If transferred internationally (e.g., to Stripe), we ensure adequate protection.

10. Changes to Privacy Policy

We will notify you of material changes via email and website notice.

11. Contact

MatSelamat.com
Email: support@matselamat.com
Privacy inquiries: privacy@matselamat.com